KALIBR Attribution

Century AI Routing + Retention Operator

Public review demo for the real operating layer: inbound AI qualification, RX transfer routing, LifeShield fallback, CC pacing, vendor ops, and retention rescue. No messages are sent from this page.

Mode
Demo-only, supervised actions
Inbound calls sampled
3
Routes produced by rules engine
AI agent layers
5
Purpose-built operators
Recommended CC cap
104
56 calls held back
Unapproved sends
0
External actions stay gated
Live qualification router

API-backed dry run. The route is calculated by `/api/qualification`; no transfer is executed.

supervised
Samples
Part A
Part B
Employer coverage
Supabase decision ledger
Waiting on operator migration before decisions can be recorded.
Live call capacity control

API-backed CC pacing. It recommends how many inbound calls to accept so the room stays full without flooding the queue.

External action: none
Persist capacity snapshot
Waiting on migration and Century demo org id.
Recalculate to generate an API-backed cap recommendation.
Century screener rules
1
Confirm Medicare Parts A and B.
2
Count active medications.
3
Confirm whether employer coverage is involved.
4
If medications are over 7, bridge to ExactCare after consent.
5
If A/B is confirmed, medications are under 8, and there is no employer coverage, transfer to the licensed agent queue.
6
If not ideal for the agent queue, offer LifeShield only with caller permission.
Routing decisions

A small rules engine turns qualification facts into an auditable transfer path.

Sandra M.

Transfer to agent queue

Northstar Leads / Inbound MA ad / (555) 214-0198

A/B
A: yes / B: yes
Meds
5
Employer
No
Next action

Warm transfer to the licensed agent queue as a screened lead.

Reasons
Caller has Medicare Parts A and B.
Caller has fewer than 8 medications.
Caller does not have employer coverage.
Disposition: Qualified Agent Transfer

Robert H.

Transfer to ExactCare

Apex Media Group / RX benefits ad / (555) 410-8831

A/B
A: yes / B: yes
Meds
9
Employer
No
Next action

Read the approved RX bridge, confirm permission, set disposition, then transfer.

ExactCare handoff draft

Hi, this is Century Benefits. I have Robert on the line. Their phone number is (555) 410-8831. They are taking 9 prescriptions and have a medical plan with UnitedHealthcare. They are interested in learning more about the no additional cost medication delivery program.

Reasons
Caller takes more than 7 medications.
Century script routes high-medication callers to the ExactCare mail-order pillpack program.
Disposition: Exact RX Transfer

Linda C.

Cold transfer to LifeShield

Legacy Quote Desk / Medicare savings advertorial / (555) 612-4470

A/B
A: yes / B: no
Meds
3
Employer
Yes
Next action

Confirm consent for a cold transfer to the medical alert offer.

Reasons
Caller is not ideal for the agent queue under the current Medicare screening rules.
Caller is open to hearing about the medical alert device promotion.
Disposition: LifeShield Cold Transfer
Multi-agent operating model

Qualification agent

Runs the screener, captures A/B, meds, employer coverage, consent, and transfer path.

Qualification session plus routing decision.

Routing and pacing agent

Watches agent availability, queue depth, RTB price, and vendor caps.

Recommended CC availability and routing changes waiting for approval.

Vendor operations agent

Drafts vendor pings, platform connection instructions, IO/MSA tasks, and publisher quality notes.

Approval-ready vendor communications and onboarding checklists.

Retention rescue agent

Finds policies at risk, requests MARx/policy checks, drafts outreach, and schedules retention calls.

Retention case queue with source, agent, commission, and save outcome attribution.

Compliance and approval agent

Blocks unsupervised external actions and checks scripts against approved language.

Audit events, approval tasks, and safe-to-send payloads.